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Handling customers and ensuring their satisfaction is the core of the company’s success. We are here to help you glide through that responsibility with ease through our customized customer service portal for your industry. You can create comprehensive customer profiles with preferences and interaction history and utilize data to personalize customer interactions and support experiences. Apart from that, you can set preferences for communication channels and content display along with a personalized dashboard with relevant information and quick access to common tasks.
Another exciting addition to our customer service portal is the gamification system with points for various customer interactions. You can give your customer badges, discounts, and even exclusive offers based on their engagement. This way, you can create challenges and achievements within the portal to encourage participation and you can highlight top-engaged customers easily.
You sure can! In fact, we encourage a customer messaging approach rather than email. It's much easier for your employees and customers track and look back at.
Yes! You can have both email and SMS notifications occur in the portal.
Our experts integrate the customer service portal with your CRM system for synchronized customer data. You can easily access customer information, their purchase history, and preferences. With the help of ERP systems for real-time updates on order status, you can allow customers to track shipments and manage orders through the portal.
Absolutely! We can include case management features within the portal for issue tracking. Cypher also comes with a REST API so we can integrate any of the issues with your CRM or you can leverage our CRM offering.
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